Frequently Asked Questions (FAQ)

Shipping & Delivery

 

• When will I receive my order?
  Orders typically arrive within 5–10 business days for the US and 7–12 business days for international destinations.

• Do you offer free shipping?
  Yes! We offer free shipping on all orders worldwide—no minimum spend required.

 

Products

• Are your products sustainably sourced?
• Absolutely! All our products are made from eco-friendly materials and sourced responsibly.
  
  
• How do I care for my bamboo utensils?
• Wash them with mild soap and water. Avoid soaking them for long periods.

Returns & Refunds

• What is your return policy?
  We accept returns within 30 days of purchase. Items must be unused and in their original packaging.
• How do I request a refund?
  Email us at support@planetpledge.shop with your order number and reason for return.